Contact
How can we help?
We're an online-only retailer, which means email and DM are the fastest paths to a real answer. Tell us the space, send a photo, and we'll come back with a recommendation.
Send a message
We'll reply within one business day.
Leave your email and a note — it goes straight to our team, so nothing gets lost even if your mail app doesn't open.
01 · Email
support@icustomrug.com
Send measurements, photos, order numbers, or product questions. We reply within one business day.
Open →02 · Instagram
@icustomrug
DM us a screenshot of the rug you want and the room size. We'll help match a size and finish.
Open →03 · Facebook
/icustomrug
Message the page for quick questions about a current order or product availability.
Open →Before you send
What to send.
The more context, the faster we can recommend a product, a size, or a fix.
- 01Room dimensions in feet or inches (width × length)
- 02Flooring type (tile, hardwood, vinyl, concrete, carpet)
- 03A photo of the space — taken straight on if you can
- 04Order number if you're asking about an existing purchase