Support Centre
How can we help?
Start with the sections below or send us a note. We answer email and DM during business hours and follow up on overnight messages first thing in the morning.
01
FAQ
Fast answers on custom sizes, shipping timelines, fiber choices, and returns.
Open section →02
Shipping & Returns
See how long delivery takes across Canada and the US, and how returns work for standard vs custom cuts.
Open section →03
Contact
Email, Instagram, and Facebook — pick the channel you prefer.
Open section →Need a real person?
We're a quick email away.
Email support@icustomrug.com with photos and measurements, or DM @icustomrug. We typically reply within one business day.